Digital Engagement Survey For Housing Associations

Do you believe your housing association is doing enough with regards to digital engagement? *

Does your housing association have a dedicated member of staff for digital engagement? *

Does your HA have the capacity to take payments online? *

Would you say your organisation is active on social media? (Active being more than 2 posts a week, and regularly responding to messages?) *

Do you believe your organisation’s website is fit for purpose? i.e. Does it perform all the tasks and provide all the information that is required to effectively provide all required services to your tenants and customers? *

Are you aware of the changes to the Scottish Social housing charter in the recent update? *

Does your housing association have a mobile application for tenants? (An app where tasks such as paying rent or contacting the HA can be carried out with ease.) *

Does your housing association keep tenants informed via online channels? E.g. through the use of a digital newsletter. *

Does your housing association keep tenants informed via traditional channels? e.g. through the use of printed media, newsletters, posters etc. *

Does your housing association offer choice based letting? *


Please indicate how you heard about this survey